FAQs
How do I become a customer?
Please be aware that you must be a dance studio, school or program to be able to purchase from us. We sell wholesale only and cannot sell to the general public. Please visit our
Become A Customer page for more information and to submit your request.
How do I log in to the website?
We have a brand new website for Fall 2019, so if you are already an existing customer and it is the first time you are trying to log in to the new site, please
click here
to create a user account. You will need your Customer Number and PIN from the back of your Dansco catalog. Once you create your user account you will see your "My Account" page, where you can create multiple ship addresses, create wish lists, and see the five most recent web orders you have placed.
I am having trouble creating my user account, help?
Please check that you have the correct Customer Number and PIN for your account. The user account creation process requires a valid email address and that you create a password. Please be sure to fill out the registration form in its entirety. At the bottom of the form click the “Create User” button. Upon successfully registering you will be redirected to your new User Account page.
If you continue to have difficulty registering, please call Dansco Customer Service at 800-326-7365.
I forgot my password, how do I retrieve it?
Please
click here
to have your password emailed to you.
Do you offer any discounts?
Yes! We offer very competitive volume discounts, with even greater savings available with our early bird discounts. Our in-stock closeout costumes are available online only, and feature prices that are 30-60% off the original listed price. Combine your closeout savings with our volume and early bird discounts for even greater savings! A complete list of discounts, offers, and terms is available on our Ordering & Payment page.
When will my order ship?
The current quoted ship date is displayed in the upper right-hand corner of the website, and at checkout. This date is generally 8-10 weeks from date of order, with longer lead times given for orders placed between January and March. Each order is processed separately, with corresponding ship dates, and cannot be added to. All orders must be shipped as soon as they are complete. If there is a balance due on the order, we will call you when the order is ready to ship to arrange final payment.
Some items are in stock and ship within 1-2 business days. All of our closeout items are limited to in-stock quantities, and are also available for shipment within 1-2 business days. Please note: if items that are in stock are combined on an order with items that are not in stock, the order will not ship until everything is complete.
To inquire about current inventory, please call Dansco Customer Service at 800-326-7365.
What are your shipping fees?
All orders are shipped via ground service, except shipments to Alaska and Hawaii which require 2nd Day Air and are billed at cost. Dansco reserves the right to select the ground shipper. Shipping charges to addresses in the contiguous U.S. are calculated at $10.00 for the first item ordered and $0.25 for each additional item. We offer free domestic ground shipping for online orders ($100 minimum) that are paid in full when placed.
For packages being sent outside of the continental US, your shipping fee cannot be calculated until the time of shipment since it is determined by the size/weight of the package. Your online order will include an initial shipping fee (our standard shipping fee) when placed, with the balance of the shipping fee charged when your order ships.
Do you offer express delivery?
Yes. All orders are shipped from our location in Massachusetts. We offer: 3-day Ground, 2-day Air, and Next Day Air services, including Saturday delivery, depending upon location. Sunday delivery is not available. Orders shipped via express and/or special delivery will incur additional ship costs that are calculated at the time of shipping (determined by the size/weight of the package).
To request express delivery, please call Dansco Customer Service at 800-326-7365 after placing your online order.
Do you offer partial shipments?
Yes. To request a shipment of any items on your order that are in stock, please call Dansco Customer Service at 800-326-7365. A $10 partial shipment fee will apply.
What is your cancellation policy?
Cancellations can be made within 14 days of ordering on unshipped orders only. Costumes are made to order and therefore cancellations made after this 14-day period will be processed as a Dansco account credit. If cancelled merchandise brings your order total below the discount tier you had previously qualified for, your order will be recalculated using the discount tier you now qualify for (if any) which may result in additional charges. Cancellations can be made by calling Dansco Customer service at 800-326-7365. Please have your customer number and order number handy.
What is your return/size exchange policy?
We accept straight returns, size exchanges and style exchanges that have valid return authorization numbers (RA#s). Size/style exchanges are handled as new orders, with corresponding delivery times and shipping fees. Please visit our Exchanges & Returns page for full details.
Do you have any items in stock?
Yes! Some items are in stock and available for shipment within 1-2 business days. All of our closeout items are limited to in-stock quantities, and are also available for shipment within 1-2 business days. Please note: if items that are in stock are combined on an order with items that are not in stock, the order will not ship until everything is complete.
To inquire about current inventory, please call Dansco Customer Service at 800-326-7365.
How do I apply to be a model?
Please
click here
to download a pdf of our Model Application form.